Right of withdrawal and Open purchase
14-day right of withdrawal - Your security when buying tools and machinery online
We at Verttygsplatsen.se value your trust and always strive to offer you the best possible shopping experience when you buy tools and machinery from our e-commerce platform.
To ensure that you as a customer feel completely secure with your purchase, we offer a 14-day right of withdrawal. Here's everything you need to know about it:
The 14-day right of withdrawal is a right that gives you as a customer the opportunity to cancel your purchase and return the products you have purchased from us within 14 days of receiving them.
You do not need to give any specific reason for your withdrawal, and you have the right to receive a full refund of the purchase price, including shipping costs if any.
To exercise your right of withdrawal, you must notify us within 14 days of receiving the products. You can do this by contacting our customer service via our simple returns form on our website.
Once you have notified us of your intention to cancel the purchase, you have an additional 14 days to return the products to us.
The right of withdrawal applies to most of our products, including tools and machinery. However, there are some exceptions, for example, on products that have been customized according to your wishes or if they are sealed and have been broken after delivery for health protection reasons.
Once we have received the returned products and approved the return, we will refund the amount you paid for the products, including any shipping costs, within 14 days. The refund will be made in the same way you paid for the products unless you have expressly agreed otherwise.
We expect returned products to be in good condition and unused. If the products are damaged or have been used in a way that affects their value, we reserve the right to deduct an equivalent amount from the refund.
At Verktygsplatsen we offer a 30-day money-back guarantee, which means you can easily return your item if you regret your purchase.
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The product must be in unopened packaging.
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A valid proof of purchase, such as a receipt or copy of the receipt, must be presented upon return.